Last Updated: February 1, 2025
Soofte is a platform that helps connect Discord communities with their members through seamless monetization tools. "Soofte," "we," "us," and "our" refer to Soofte, Inc., this platform, and the services offered by Soofte, including our website www.soofte.com and related services.
We operate a monetization platform where Discord server owners ("Server Owners,") can offer premium benefits to their community members ("Members,") through subscription plans and receive direct support via tips. All benefits and content are provided solely by the Server Owners, and Soofte acts only as a facilitating platform that processes payments through PayPal.
In these Terms of Service ("Terms,"), we describe how our platform operates, the rules and guidelines that govern its use, and the rights and responsibilities of both Server Owners and Members. For information about how we handle your personal information, please review our Privacy Policy, which includes detailed information about our data practices and your privacy rights, including specific provisions for residents of certain jurisdictions.
To provide our services effectively and ensure a secure platform experience, we collect and maintain various types of information. This includes comprehensive user account data such as your basic profile information (name, email, and profile image), email verification status, custom Soofte username, and account status details including any ban status and associated reasons. For server owners who process payments, we maintain PayPal-related information including email and merchant ID, along with detailed financial records covering balance, total earnings, tips received, and subscription revenue.
For Discord servers listed on our platform, we collect and store essential server information including the Discord server ID, name, description, and promotional materials such as wallpapers and images. We maintain detailed records of server status, verification information, and moderation history, including any flagging status and reasons. To facilitate discovery and organization, we track server categories and features, along with all subscription plans and their associated pricing structures.
Our transaction tracking system processes and stores comprehensive payment data, including detailed tip information (amounts, status, and associated messages), subscription details (plan specifics, status, and duration), and all related payment processing fees and platform commissions. We maintain records of PayPal order and subscription IDs, along with transaction timestamps and status updates to ensure accurate financial tracking and user support.
For platform administration and security purposes, we maintain extensive administrative data including detailed server moderation records, user ban documentation, platform earnings calculations, fee tracking, notification records, and comprehensive administrative audit logs. This information is essential for maintaining platform integrity, supporting our users, and ensuring compliance with our terms of service.
This Privacy Policy applies to the personal information that Soofte processes related to:
Not In Scope.
This Policy does not apply to job applicants and candidates who apply for employment through our job application portal, or to employees and non-employee workers, whose personal information is subject to different privacy notices.
Your use of our Services and Site, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.
We may disclose the information, including personal information, that we collect to others, as reasonably necessary for the purposes described above and as otherwise directed or authorized to by you, which may include:
We may collect, use, disclose, and otherwise process aggregate, anonymous, and other non-identifiable information related to our business and Services for quality control, analytics, marketing, advertising, research, development, compliance, or other purposes. Where we use, disclose or process data that has been de-identified data, we will maintain and use the information in de-identified form and not to attempt to reidentify the information, except pursuant to applicable privacy laws.
We and our third-party service providers use cookies, pixels, java script, and other mechanisms to automatically collect information browsing, activity, device and similar information within our Services. We use this information to, for example, analyze and understand how users access and use the Services, how they interact with others through our Services, as well to identify and resolve bugs and errors in our Services and to assess secure, protect, optimize and improve the performance of our Services.
Our Services are not intended for minors under the age of 13. We do not knowingly or specifically collect information about minors under the age of 13. If you believe we have unintentionally collected such information, please notify us at support@soofte.com and we will take action as necessary to securely delete such information.
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Soofte is headquartered in the United States and has operations and service providers in the United States and throughout the world. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions (including the United States) that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.
If you are in the European Economic Area, and we process your personal information in a jurisdiction that the European Commission has deemed to not provide an adequate level of data protection (a "third country,"), we will implement measures to adequately protect your personal information, such as putting in place standard contractual clauses approved by the European Commission or another measure that has been approved by the EU Commission as adducing adequate safeguards for the protection of personal information when transferred to a third country. You have a right to obtain details of the mechanism under which your personal information is transferred outside of the EEA; you may request such details by contacting us as set forth in the "Contact us," section below.
We have implemented safeguards and technical measures to protect the personal information that we have under our control from unauthorized access, use or disclosure. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared device.
As a general rule, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected and is used by us, as stated in this Policy. Further, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as via email or prominent notice on the Site.
If you have questions or concerns regarding the way in which your personal information is being processed or this Policy, please email us at support@soofte.com or reach out to Soofte using the contact information: 131 Continental Dr Suite 305 Newark, DE, 19713 US.
Residents of certain jurisdictions have additional rights under applicable privacy laws, as described in this section.
Subject to the conditions set out in applicable law, data subjects in the European Union/European Economic Area ("EEA,") and UK have the following rights with regards to our processing of their personal information:
Submitting a GDPR Request. Please contact us as set out in the Contact Us section below to exercise one of these rights. Please note that some of these rights may be limited, such as where we have an overriding interest or legal obligation to continue to process the data.
Residents of certain U.S. states (including Virginia, Colorado, Connecticut, and Utah) have additional privacy rights under applicable privacy laws, subject to certain limitations, including:
You may submit a request to us to exercise your privacy rights, as applicable, by contacting us at support@soofte.com. We will take steps to verify your request by matching the information provided in your request with the information we have in our records. You must provide all the information requested by us so that we can verify your identity. Authorized agents (where applicable) must provide proof of their authorization and we may also require that the relevant consumer to directly verify their identity and the authority of the authorized agent.
We will respond to your request as required under applicable privacy law and will request that you provide certain information to enable us to verify you and your request. If we deny your request, you may appeal our decision by emailing support@soofte.com.
Below, we provide information, as required under California privacy laws, including the California Consumer Privacy Act and its implementing regulations, each as amended ("CCPA,"), which require that we provide California residents certain specific information about how we handle their personal information, whether collected online or offline. This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other personal information that is subject to an exemption under California privacy laws.
Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we collect and disclose to others for a business purpose or commercial purpose.
| Category | Description | Categories of Third-Party Disclosures for Business or Commercial Purposes |
|---|---|---|
| Identifiers | Includes direct identifiers such as name, username, address, email address, phone number, device ID, Internet Protocol (IP) address, and other unique identifiers such as tax ID or EIN. |
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| Government Identifiers | In certain instances, we may also collect SSN, drivers license number, passport number, tax ID and other government identifiers (such as where necessary to verify identity or comply with our legal obligations). |
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| Customer Records | Includes your account and profile information, such as username and password, email, address, telephone number, and other contact information, account credentials, communications preferences, billing and payment information, and other information individuals provide us in order to register for, access or use our Site and Services. |
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| Commercial Information | Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or histories or tendencies. |
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| Usage Data | Includes browsing history, clickstream data, search history, access logs, information regarding your interactions with our Sites, apps, or Services, and our marketing emails and online ads, and other and other usage data related to your use of our Site and other online services. |
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| Location Data | Includes location information about a particular individual or device. |
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| Audio, Video and Electronic Data | Includes audio, electronic, visual, or similar information, photographs and images, call recordings (e.g., of customer support calls), and photos or visual content submitted via our Services. |
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| Inferences | Includes inferences drawn from other personal information that we collect to create a profile based on your account and activities, that reflect your preferences, characteristics, behavior, attitude and abilities related to our Site and Services. |
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California privacy laws define a "sale" as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and "sharing" includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may "sell" or "share" (as defined by the CCPA) Identifiers, Customer Records, Commercial Information, Audio, Video and Electronic Data, and Usage Data to third-party advertising networks, analytics providers, and social networks. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.
In general, we may collect the categories of personal information identified in the table above from the following categories of sources:
As described in more detail in Section 3. Purposes of Collection and Use, in general, we collect and otherwise process the above personal information in order to provide our Services to you, respond to your requests, as otherwise directed or consented to by you, and for the following business or commercial purposes:
Notwithstanding the purposes described above, we do not use or disclose sensitive personal information beyond the purposes authorized by the CCPA. Accordingly, we only use and disclose sensitive personal information as reasonably necessary (i) to perform our services requested by you, (ii) to help ensure security and integrity, including to prevent, detect, and investigate security incidents, (iii) to detect, prevent and respond to malicious, fraudulent, deceptive, or illegal conduct, (iv) to verify or maintain the quality and safety of our services, (v) for compliance with our legal obligations, (vi) to our service providers who perform services on our behalf, and (vii) for purposes other than inferring characteristics about you.
We will retain your personal information as long as necessary for purposes for which the personal information was collected and is used by us, as stated in this Policy. If you request that we no longer use your personal information to provide Services to you, please contact us using the contact information provided in this Policy. However, if you withdraw consent or otherwise object to our collection, use and disclosure of your personal information, you may not be able to use the services. Further, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.
California residents have the right to receive certain information about how their personal information is used and disclosed and to not be discriminated against for exercising their privacy rights under the CCPA. The CCPA also grants California residents the following rights (subject to certain limitations):
California residents may submit a verifiable request to exercise their CCPA rights as set forth below:
When you submit a request to know, to delete or to correct we will take steps to verify your request by matching the information provided by you with the information we have in our records. To verify your request, we will request that you provide us with your name, email and contact details and to confirm your email address. In some cases, we may request additional information in order to verify your request or where necessary to process your request.
Authorized agents may initiate a request on behalf of another individual by contacting us in writing at the contact information set forth above. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We will respond to verifiable requests received from California residents as required by law. If we are unable to adequately verify a request, we will notify the requestor.
California residents may submit requests to opt out of "sales" and "sharing" (e.g., targeted advertising) of their personal information by emailing support@soofte.com.