Privacy Policy

Soofte – Privacy Policy

Last Updated: August 29, 2025

Overview

This Privacy Policy explains how Soofte ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered community management service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

Data We Collect

Through the Discord/Telegram API, Soofte collects the following types of data from connected communities:

• •Messages and message metadata (for engagement tracking, reactivation, and analytics)
• •User IDs, usernames, and basic profile information
• •Server/channel information and member lists
• •Activity patterns and engagement metrics

We also collect account information when you sign up, including email addresses and payment information.

How We Use Data

We use collected data to:

• •Provide and improve our AI-powered community management features
• •Generate analytics and insights for community growth
• •Send automated messages and manage community engagement
• •Process payments and manage subscriptions

We do not use your data for advertising or sell it to third parties.

Data Sharing

We may share your data only in the following circumstances:

• •With your explicit consent
• •To comply with legal obligations or court orders
• •With trusted service providers who assist in our operations
• •To protect our rights, property, or safety, or that of our users

All third-party service providers are bound by confidentiality agreements and data protection requirements.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

User Rights

You may:

• •Request access, correction, or deletion of your data
• •Withdraw consent at any time
• •Request portability of your data
• •Object to certain processing

Contact us to exercise these rights via support@soofte.com

Data Retention

We retain your data for a maximum of 2 years after account termination or until you request deletion, whichever comes first. Anonymized analytics data may be retained longer for business purposes.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. We will provide your data in JSON or CSV format upon request.

Third-Party Sharing

We share data only with trusted service providers under strict data processing agreements. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Service providers include: hosting providers, analytics services, and customer support tools. All providers are bound by confidentiality agreements and GDPR-compliant data processing agreements.

Security Measures

We implement industry-standard security protocols including:

• •End-to-end encryption for data in transit and at rest
• •Regular security audits and penetration testing
• •Access controls and multi-factor authentication
• •Automated monitoring and intrusion detection systems

Legal Basis for Processing

We process your data based on:

• •Contract performance (providing the Service you requested)
• •Legitimate interests (improving our Service and analytics)
• •Consent (for optional features and communications)
• •Legal compliance (tax records, fraud prevention)

You can withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Cookies and Tracking

We use essential cookies for website functionality and analytics cookies to understand how you use our Service. You can control cookie preferences through your browser settings.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: